Shipping policy

Shipping Policy
Effective Date: August 30, 2026

Business Name: SOVASH LLC (VORDELE)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@vordele.com
Phone: +1 (307) 998-2030

Shipping Locations

VORDELE currently ships to customers within the United States, European Union, and selected international destinations. Available shipping options and charges are shown at checkout based on your delivery address.

Preparation & Production Time

Many VORDELE occasion dresses are prepared after your order is confirmed.

  • Most dresses are prepared and quality checked within 7 to 15 working days before dispatch.

  • Working days generally exclude weekends and public holidays.

  • Preparation time is separate from delivery time.

  • Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Delivery After Dispatch

After your order has been prepared and dispatched, estimated delivery is:

  • Estimated delivery after dispatch: 10 to 15 working days.

  • Delivery times are estimates and may vary depending on destination, customs processing, local carrier conditions, peak periods, weather, and other circumstances outside our control.

Estimated Total Order-to-Delivery Time

For products following our standard preparation schedule, the estimated total time from order confirmation to delivery is approximately:

17 to 30 working days

This estimate combines:

  • 7 to 15 working days for preparation and quality checking

  • 10 to 15 working days for delivery after dispatch

If you are ordering for a wedding, prom, birthday, formal event, or other date-specific occasion, we recommend ordering well in advance to allow additional time for possible carrier or customs delays and any alterations you may wish to make.

Shipping Cost

  • Orders with a qualifying merchandise total of $249 USD or more receive Free Standard Shipping.

  • For orders below $249 USD, the applicable shipping charge will be displayed at checkout before payment.

  • Shipping charges may vary depending on destination and available delivery service.

Estimated Arrival Dates

Product pages may display an estimated arrival date range calculated using the current preparation and delivery estimates.

These dates are provided for guidance only and are not guaranteed. Estimated dates may change because of weekends, public holidays, customs processing, destination, carrier delays, or other external factors.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number by email.

  • Tracking information may take approximately 24 to 48 hours to become active after dispatch.

  • Tracking availability and update frequency may vary by carrier and destination.

Possible Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Peak order volumes

  • Carrier disruptions

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Events outside the reasonable control of VORDELE or the delivery carrier

If your order appears to be significantly delayed, contact support@vordele.com and we will assist where possible.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

  • If you notice an address error, contact us as soon as possible before the order is dispatched.

  • Once an order has been dispatched, we may not be able to change the delivery address.

  • Orders returned because of an incorrect or incomplete address may require an additional shipping charge before reshipment.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location

  • Checking with household members or neighbors

  • Contacting the local delivery carrier

  • Contacting us at support@vordele.com if further assistance is required

We will assist with available tracking information and, where appropriate, help you communicate with the delivery carrier.

Damaged Packages or Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the outer packaging

  • Clear photographs of the damaged item

Our customer support team will review the information and advise you on the appropriate next steps.

Contact Us

For questions about preparation, shipping, tracking, or delivery:

VORDELE (SOVASH LLC)
Email: support@vordele.com
Phone: +1 (307) 998-2030
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States