Shipping policy

Shipping Policy
Effective Date: May 13, 2026

Business Name: SOVASH LLC (VORDELE)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@vordele.com
Phone: +1 (307) 998-2030

Shipping Locations

We currently ship to customers within the United States, European Union, and selected international countries.

Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders are not processed on weekends or public holidays.

  • You will receive a confirmation email once your order has been processed and shipped.

Shipping Time

  • United States: Estimated delivery time is 5–10 business days after dispatch.

  • European Union & International: Estimated delivery time is 6–15 business days after dispatch.

  • Delivery times are estimates and may vary due to carrier delays or external factors.

Shipping Cost

  • We offer Free Standard Shipping on all orders (United States & European Union).

  • No hidden fees or additional shipping charges at checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear after shipment.

Delays

Delivery delays may occur due to:

  • High order volumes

  • Carrier issues

  • Weather conditions

  • Incorrect shipping details

We are not responsible for delays caused by shipping carriers, but we will assist you where possible.

Incorrect Address

Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

  • We are not responsible for lost packages due to incorrect addresses.

Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package:

We will assist you, but we are not responsible for lost or stolen packages confirmed as delivered by the carrier.

Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery with:

  • Photos of the package and item

  • Your order number

We will review and provide a resolution.

Contact

For shipping-related questions:

VORDELE (SOVASH LLC)
Email: 📧 support@vordele.com
Call: 📞 +1 (307) 998-2030
Address: 📍 30 N Gould St, Ste R, Sheridan, WY 82801, United States