Refund policy
RETURN & REFUND POLICY
Effective Date: 30 August 2026
At VORDELE, we carefully select and prepare occasionwear for weddings, parties, proms, formal events and other special moments. Because our dresses are high-value items prepared and shipped internationally, returns are accepted only in accordance with the conditions below and any mandatory consumer rights that apply in your country or region.
Please review the product description, size chart, measurements, color options, preparation time and delivery estimates carefully before placing your order.
1. Return Eligibility
Return requests for eligible product-related issues may be submitted within 30 days of delivery, subject to this policy and any mandatory consumer rights applicable in your jurisdiction.
If your order arrives in multiple shipments, the applicable return period begins from the delivery date of the relevant item.
To be eligible for any approved return, the item must be:
- Unworn, unused and unwashed
- Returned with all original tags attached
- Free from stains, makeup, deodorant, perfume, body odor, pet hair or other signs of wear
- Not altered, tailored, repaired or otherwise modified
- Returned with original packaging where reasonably possible
Customers may try a dress on indoors to check the fit. However, dresses showing signs of being worn to an event, photographed extensively for event use, altered, cleaned, or used beyond a normal fitting will not qualify for a voluntary return.
2. How to Start a Return
Before returning any item, contact us at support@vordele.com.
Please provide:
- Your order number
- The item you are contacting us about
- The reason for your request
- Clear photos or video if the item is damaged, defective, incorrect or materially different from what was ordered
Once your request has been reviewed, our support team will provide the applicable instructions and return address where a return is approved or required.
Please do not send an item back before receiving return instructions from VORDELE. Unauthorized returns may experience delays or may not be accepted where permitted by law.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging where relevant
- A brief description of the problem
After reviewing the issue, VORDELE may provide an appropriate resolution, which may include:
- Replacement
- Exchange
- Store credit
- Partial refund
- Full refund
For confirmed damaged, defective or incorrect items, VORDELE will cover applicable return shipping costs where a return is required.
Nothing in this section limits any statutory remedies available to you under applicable consumer law.
4. Fit, Size, Color Preference and Change of Mind
Because VORDELE occasion dresses are prepared and shipped internationally, we do not generally accept voluntary returns solely for personal preference outside any mandatory statutory cancellation or withdrawal rights.
This includes reasons such as:
- Choosing the incorrect size
- Fit preference
- Color preference
- Change of mind
- No longer needing the dress for an event
- Finding another item you prefer
Customers are responsible for reviewing the product-specific size chart and comparing their measurements before ordering. We recommend selecting your size using bust, waist and hip measurements rather than relying only on your usual dress size.
If you believe the item received is damaged, defective, incorrect, or materially differs from the product ordered, please contact us so that we can review the issue.
5. European Union Customers
If you are a consumer located in the European Union and applicable consumer law gives you a statutory right to withdraw from an online purchase, those rights remain available regardless of the voluntary return restrictions above.
For qualifying distance purchases, the statutory withdrawal period is generally 14 days from delivery. You do not normally need to provide a reason for exercising this statutory right. :contentReference[oaicite:1]{index=1}
Where permitted by law and disclosed before purchase, the customer is responsible for the direct cost of returning goods under the statutory withdrawal right unless VORDELE agrees otherwise. :contentReference[oaicite:2]{index=2}
Items may be inspected in a manner reasonably necessary to determine their nature, characteristics and fit. A reduction in refund may apply where permitted by law if the item has been handled beyond what is necessary and its value has been diminished.
6. United Kingdom Customers
If you are a UK consumer purchasing online, applicable statutory cancellation rights remain unaffected by this policy.
For qualifying online purchases, customers generally have 14 days after receiving the goods to notify the seller of cancellation, followed by a further period to return the goods. :contentReference[oaicite:3]{index=3}
VORDELE will comply with any mandatory refund and delivery-charge obligations required by applicable UK consumer law.
7. Customers in Other Countries
For customers outside the European Union and United Kingdom, VORDELE's voluntary return policy applies except where local consumer law provides additional mandatory rights.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded in your jurisdiction.
8. Items Not Eligible for Voluntary Return
Except where mandatory consumer law provides otherwise, VORDELE cannot accept voluntary returns for:
- Items showing signs of wear or event use
- Items that have been washed or professionally cleaned
- Items that have been altered, tailored, repaired or modified
- Items with removed or missing original tags
- Items with makeup, deodorant, perfume, stains, body odor, pet hair or other signs of use
- Items damaged after delivery through misuse or improper care
- Gift cards
- Items clearly identified as Final Sale, where such a restriction is permitted by applicable law
Using a promotional code or receiving a promotional discount does not by itself make an otherwise eligible item Final Sale.
9. Return Shipping
Where VORDELE approves a discretionary return for a reason that is not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.
Where applicable law gives the customer a statutory change-of-mind or withdrawal right, return shipping costs will be handled in accordance with that law and the information provided to the customer before purchase.
We strongly recommend using a tracked return shipping service and retaining your shipping receipt until the matter has been fully resolved.
VORDELE cannot be responsible for return parcels that are lost before reaching the designated return location, except where applicable law provides otherwise.
10. Original Shipping Charges
For voluntary returns approved outside statutory consumer rights, original shipping charges are generally non-refundable.
If the return results from a confirmed damaged, defective or incorrect item, applicable shipping charges will be handled as part of the resolution.
Where mandatory consumer law requires original standard delivery charges to be refunded following a statutory cancellation, VORDELE will comply with that requirement.
11. Refunds
Once a returned item is received, it will be inspected to confirm that it meets the applicable return conditions.
If approved, the refund will be issued to the original payment method, unless another resolution has been agreed with you.
VORDELE generally processes approved refunds within 5 to 10 business days. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
You will receive an email confirmation when your refund has been processed.
Where applicable consumer law imposes a shorter mandatory refund deadline, that legal deadline will apply.
12. Exchanges
Exchanges may be offered for approved cases and are subject to product and size availability.
If you need assistance with a replacement size, color or item, contact support@vordele.com.
Where an exchange is not available, we may provide another appropriate resolution depending on the circumstances and applicable consumer rights.
13. Order Changes and Cancellations Before Dispatch
Many VORDELE dresses enter preparation shortly after an order is confirmed.
If you need to request a cancellation or modification, contact us as soon as possible and preferably within 12 hours of placing your order.
We will make reasonable efforts to accommodate the request. However, once preparation has begun or the order has been dispatched, cancellation or modification may no longer be possible except where applicable law gives you a mandatory right to cancel or withdraw.
14. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an address error, please contact us as soon as possible before dispatch.
Once an order has been dispatched, we may not be able to change the delivery address.
15. Refused, Unclaimed or Undeliverable Parcels
If an order is returned because the customer:
- Provided an incorrect or incomplete address
- Refused delivery without an applicable legal right
- Failed to collect the parcel
- Failed to cooperate with the carrier's reasonable delivery requirements
any carrier, return-shipping or reshipping charges may be deducted from an available refund or charged before reshipment, to the extent permitted by applicable law.
16. Late or Missing Refunds
If you have received confirmation that your refund has been processed but it has not appeared in your account after 10 business days, please contact your bank, card issuer or payment provider first.
If you still require assistance, contact us at support@vordele.com.
17. Peak Seasons
During high-volume periods such as Black Friday, Cyber Monday and the holiday season, return inspections and customer-support processing may take slightly longer than usual.
Carrier delays do not by themselves indicate that a product is defective.
18. Mandatory Consumer Rights
Nothing in this Return & Refund Policy excludes, restricts or replaces any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.
If any provision of this policy conflicts with a mandatory consumer-protection law that applies to you, the mandatory legal requirement will prevail.
19. Contact Us
For return, refund, exchange or order-related questions:
VORDELE (SOVASH LLC)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@vordele.com
Phone: +1 (307) 998-2030