Refund policy

RETURN & REFUND POLICY

Effective Date: 10 June 2026 (Updated)

At VORDELE, we want you to shop with confidence. If something isn’t right, we’re here to help. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept return requests within 30 days of delivery for eligible orders.

If your order arrives in multiple shipments, the return window starts from the delivery date of the final package.

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In original packaging with tags attached
  • Free from stains, odors, makeup, or damage
  • Returned with original SKU/barcode packaging (if applicable)

Note: Hygiene-sensitive items must be unused and returned with all protective seals and packaging intact.

2. How to Start a Return

Email us at support@vordele.com within 30 days of delivery.

Please include:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (if damaged, defective, or incorrect)

Once approved, we will share return instructions. Returns sent without approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

We will review your request and offer one of the following:

  • Replacement
  • Exchange
  • Store credit
  • Full refund

We will also cover return shipping costs for approved cases.

4. Return Shipping

Customers are responsible for return shipping costs for:

  • Size issues
  • Fit or color preference
  • Change of mind

If the item is defective, incorrect, or damaged, we will cover return shipping.

5. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

6. Exchanges

We offer exchanges for eligible items within the 30-day return window, subject to availability.

To request an exchange, contact us with your order details and preferred replacement.

If the item is unavailable, we will issue a refund instead.

Return shipping for exchanges is covered only for defective or incorrect items.

7. Cancellations

Orders may be canceled within 24 hours of purchase.

After processing begins, cancellations may no longer be possible.

8. Incorrect Address / Delivery Issues

Customers are responsible for providing accurate shipping details.

Orders returned due to incorrect addresses may require additional shipping fees for reshipment.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider.

If you still need help, contact us at support@vordele.com.

10. Contact Us

VORDELE (SOVASH LLC)
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@vordele.com